Verizon Customer Service Representative (CSR) interview questions

There was first a phone interview which was then followed by an in person/online assessment and personality test. They told me right away that I had passed the test and scheduled an in-person interview later that week which was my final interview before they called me with the job offer.

Did application and received an email about 2 weeks later to take assessment, 2 days later received an email to schedule a phone interview. Passed the phone interview and scheduled a face to face interview for 2 days after, received a phone call exactly a week later with job off. Interview was pretty much just like any other interview, going over job background and experience. Also included a role play with selling a product to a customer and dealing woth angry customers as well as customer retention.