Verizon Customer Service Representative (CSR) interview questions

My hiring process began on June 12th 2014. I had my initial interview and tour after being invited to an open house two days prior. I was passed to the next stage and scheduled to take the assessment the next morning. The assessment wasn't difficult for me and I completed it first out of the room full of applicants. I was taken into the hall and informed that I passed. Then told that instead of a phone interview, that I would have an in person interview right then. It was with the same HR person as my initial interview. I passed that one and schedule my third final interview for Saturday morning. The final interview was with a customer service supervisor. The interview was several parts. Some background info, "why do you wanna work for verizon?", etc. Then a few sample calls to critique. Monday June 16th I received my call and offer. I accepted and begin training on June 24th once my background and drug test come through.

The whole process took 10 days. I applied on 6/1. The next day I got an email from a recruiter inviting me to interview during their open interview days. I did my first interview on 6/5 with an hr representative. Afterwards, he invited me to take an assessment, which took about 50 minutes to complete. I was notified that I passed my assessment, and was asked to come for a second interview on 6/10. My second interview was conducted by two supervisors, and they asked STAR type questions. Afterwards, I was asked to stay for a third interview with the associate director and I was asked similar questions. She then gave me a tour of the call center and told me someone from hr would call me later today. She didn't say if I had the job or not. About 2 hours later, an hr rep called and gave me another mini interview which basically asked why I felt I was a good fit for the company and if I was capable of handling working in a call center. He then gave me a conditional job offer and gave me the information I would need for the background and drug tests. I start on 6/16!