Verizon interview questions

• Provide exceptional customer service and technical support for internal and external voice and data product customers • Troubleshoot hardware and software issues and identify network/applications issues • Provide detailed information on how to set up/configure data and voice products • Verify provisioning and diagnose device or Network issues • Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration • Use various administrative department tools and on-line resources for customer resolution • Use trouble ticket system for tracking customer interactions and problem resolution • Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical Support call type that is routed through the center in this function • Follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction • Able to consistently meet individual and team performance metrics and goals

Verizon Data Services India being a 100% owned subsidy of india came to our college for the CSE/ECE/EEE branches but in the end, gave only 6 offers (mostly to the CSE grads) out of about 120 people who were eligible for the offer. The criterion for offer was a 7 GPA throughout school and at college. The process started with a presentation followed by a test, which tested quants, analytics and technical, with sectional cut offs in each of the above sections. Then came the interviews which was a group technical followed by a one to one HR interview.