I applied online. The process took 3 weeks. I interviewed at Verizon
Interview
Typically you will meet first with an Associate Director and a member of HR. The next interview will be with 2 Associate Directors and then sometimes there is a 3rd where you will meet with the Call Center Director. The questions are behavior-based...."Tell me about a time when...." so if you review top behavior based interview questions for managers online you should be fine. Make sure to answer in the STAR method, situation, task, action, result. Not all questions will be like this but most will. Also, quantify you answers/results with NUMBERS!
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult employee that was also your top performer. Tell me about a time when you missed a deadline.
They originally said that it would be 2 phone interviews and then have me fly out to New Jersey for an in-person, but it ended up being 4 rounds of phone interviews. My first was with an HR rep, 2nd and 3rd were with Marketing Managers, and the final was with a HR Business Manager. Mostly all behaviors questions and about past experiences, any many of the some points were brought up in each round.
Interview questions [1]
Question 1
Basic questions such as explain a time when you had to work in a team setting, when something didn't go your way, etc.