I applied through a recruiter. I interviewed at Wells Fargo (San Diego, CA) in Jul 2015
Interview
One of the first steps I took was going online and creating an account on the careers page for Wells Fargo. I applied to multiple positions and I received an email with interview times to choose from. The interview I attended was a group interview with seven other candidates, including the recruiting officer. The recruiter asked us three questions and we had to answer them in STAR format (Situation, Action and Result). The recruiter then told us that they would call us if they want us, or they would send an email if they did not feel we are fit for the position. Fortunately, I received a phone call and a few more afterwards. Currently I am waiting to have an interview with a branch manager.
Interview questions [1]
Question 1
Describe a time when you had a difficult customer interaction. What did you do to resolve the issue? What did you learn about yourself afterwards?
I applied through a recruiter. The process took 3 days. I interviewed at Wells Fargo (Birmingham, AL) in Jan 2015
Interview
STAR Format- Two Interviewers ask scenario based questions and then write down your reply in detail and later grade it based on the STAR format. The questions were all based on customer service and sales scenarios. They want detailed answers showcasing customer service skills and also the ability to incorporate sales. If at all possible, always bring your answer around to incorporate sales somehow, either how you were able to bring up products to the customer or how your answer could lead to introducing products to the customer, etc. Remember, sales AND customer service, not one or the other.