Zillow Customer Service Representative interview questions

I first had a phone interview with my would-be boss, and he was extremely nice and helpful regarding the Account Management position. At the end of our phone call, he let me know he wanted me to come in and meet with some of the team members (4 interviews, 30 minutes each). I set that up with a recruiting coordinator for the following week. The interviews went extremely well, and everyone seemed to love working there. The job seemed right up my alley, and I felt that everything went really well. At the end of the interview, the recruiting coordinator walked me out and said she'd get back to me in 1 week since the position was new and they had more interviewing to do. A week and 1 day later, I had not heard anything back so I emailed my would-be boss, who I had a phone interview and in-person interview with, reassuring my desire for the job and that I was qualified. I heard nothing back. Another week went by, and I emailed the recruiting coordinator asking for an update. 1 hour later, I got a generic email stating that they were moving forward with other candidates.