The interview questions were related to my experience with customer service/support, systems and tools I've leveraged that were similar to the ones being used at Inshur. There were also questions regarding my leadership style and the actions I would take to ramp up a team of customer support agents.
From recruiter: - Tell me how you landed your last job - What was the hardest customer situation you faced? - Why Microsoft? - Why you? From managers: - Tell us a bit about yourself and what do you think you are going to do in this position at Microsoft. - Tell us about the biggest problem with your biggest customer. - What do you know about SAAS and other cloud services? - Tell us about when you were requested to learn something fast? How long did it take you? - If you get the job, what do you think is going to be your biggest challenge? - How were you measured as a Customer Success Manager? What were your KPIs? - What do you think you are going to do in the next 2-3 years? - Why Microsoft?/ Why you? - What cloud software do you know at Microsoft?
Asked about my experience in customer success and situational based questions.
What is your favorite movie?
The People Ops Team has asked you to improve the process of hiring backend Web Developers to decrease the candidate journey time and increase the conversion rate.
Why Kraken, why this role? Questions around Kraken values and giving examples from past experiences on how you perform these values. Questions around Industry knowledge
What do you think it's important to become a successful CMS?
Past experience as CSM/Ops Manager/PM. Book of business that I handled before. ARR that I got to manage. Impact I was able to make in my previous role.
One thing I remember was what is/are the lowlights of my life that i may say that greatly affect my well being and how i took it as I get through it. (Asked by Managing Director and Sales Director)
You've talked a lot about yourself, but do you even know what I'm looking for in a candidate?
Viewing 821 - 830 interview questions