Did you have many frustrated customers in previous job. How you manage to calm them, what was your approach?
Customer Support Representative Interview Questions
2,426 customer support representative interview questions shared by candidates
What was one example in my past position, when I encountered a difficult situation, what was it and how did I react and solve it?
What are your compensation expectations?
What are the KPIs for your current role?
Mix of professional background and behavioral questions.
Prepare a view explaining a company product feature
Why do you like customer service?
What's the best customer service you've recieved?
During the phone interview, I was asked to talk about the last movie I watched (in German), which happened to be Outlander. It is a pretty ridiculous movie. So I felt rather silly talking about it on my phone interview.
Tell me about a problem you had and how you go about solving it
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