Are you familiar with Active Directory?
Help Desk Representative Interview Questions
3,949 help desk representative interview questions shared by candidates
https://www.ucsf.edu/about/mission-and-values Which one of their core values do I relate to most? When was I time I disagreed with a coworker and how did we resolve it? When was a time I felt like I had failed? Why and what did I learn? What was a big change that took place at work? How did I prepare for / handle the change? (Something like that.) Describe what is happening when you go to Google and press search. You are contacted by a user after they have clicked a link in a mysterious email. What do you do to make the computer hasn’t been compromised?
Why do you want to join
How much experience do you have? How long do you think this project will take? Have you done this before?
Mostly asked questions about what I'd done previously, about my technical skills/ability and customer-scenario questions.
Q: What is TCP/IP? Q: What is DNS? Q: What is a Domain Controller?
What is DNS? What would you check first is a call comes in and the customer has not internet?
Technical questions about basic workstation and network knowledge. Also experience with working and dealing with people.
- Basic computer and internet related questions are asked. - Different theoretical situations are presented to gauge how the interviewee would handle them. - Nothing very memorable. No experience required.
Explain DNS to the every day person.
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