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A lot of scenario based questions. If there is a ticket from the CIO and he is not receiving emails and a ticket about the wire transfer department not being able to submit/receive wire transfer which ticket would you prioritize? and more scenario based questions about management of the help desk staff. I was asked to list the OSI model
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Help Desk Manager

Interviewed at Banesco USA

4.1★
Aug 16, 2021

A lot of scenario based questions. If there is a ticket from the CIO and he is not receiving emails and a ticket about the wire transfer department not being able to submit/receive wire transfer which ticket would you prioritize? and more scenario based questions about management of the help desk staff. I was asked to list the OSI model

https://www.ucsf.edu/about/mission-and-values Which one of their core values do I relate to most? When was I time I disagreed with a coworker and how did we resolve it? When was a time I felt like I had failed? Why and what did I learn? What was a big change that took place at work? How did I prepare for / handle the change? (Something like that.) Describe what is happening when you go to Google and press search. You are contacted by a user after they have clicked a link in a mysterious email. What do you do to make the computer hasn’t been compromised?
avatar

Help Desk Technician

Interviewed at UC San Francisco

3.9★
Jul 28, 2022

https://www.ucsf.edu/about/mission-and-values Which one of their core values do I relate to most? When was I time I disagreed with a coworker and how did we resolve it? When was a time I felt like I had failed? Why and what did I learn? What was a big change that took place at work? How did I prepare for / handle the change? (Something like that.) Describe what is happening when you go to Google and press search. You are contacted by a user after they have clicked a link in a mysterious email. What do you do to make the computer hasn’t been compromised?

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