Support Analyst Interview Questions

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A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.
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Fiber Customer Support Analyst

Interviewed at Verizon

3.6
Jul 18, 2018

A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.

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