Describe a recent project you were proud of
Support Analyst Interview Questions
5,374 support analyst interview questions shared by candidates
Perguntas padrão de RH: Sobre seu perfil, experiências e expectativas para uma nova posição.
Tell us about a time where your delivered product didn't meet specifications, and how you handled that.
Tell me about yourself. What do you do in your spare time
Based on personality and college projects
What types of tools or methodology is do you use to troubleshoot difficult issues
Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?
Give an instance where I had a misunderstanding with someone and how I was able to resolve it.
Tell me about a time you were in a difficult situation and how did you handle it.
A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.
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