Support Representative Interview Questions

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I did fine on the technical questions. The personal interview questions were typical questions which I'm not very good at. - What are 3 weaknesses you have? - Give us an example of how you are a team player.
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Technical Support Representative I

Interviewed at WatchGuard Technologies

3.9
Feb 19, 2014

I did fine on the technical questions. The personal interview questions were typical questions which I'm not very good at. - What are 3 weaknesses you have? - Give us an example of how you are a team player.

Using the Squarespace Help Guides and https://www.squarespace.com/templates as a free trial resource, how would you go about assisting two different customers who write to you: 1. "I started a Squarespace site for my friend and I'm finished building it. I want her to be the owner of the site, but don't want her to have to rebuild it herself and I want to make sure all of the settings and styles stay the same. I don't know how to do this, do I have to create a new account?" 2. "Yesterday I launched a site for an event and pre-paid for a year, but then today the event was canceled and I don't need the site anymore. Can I cancel the website subscription immediately and will I receive a refund?"
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Customer Support Representative

Interviewed at Squarespace

3.6
Aug 18, 2020

Using the Squarespace Help Guides and https://www.squarespace.com/templates as a free trial resource, how would you go about assisting two different customers who write to you: 1. "I started a Squarespace site for my friend and I'm finished building it. I want her to be the owner of the site, but don't want her to have to rebuild it herself and I want to make sure all of the settings and styles stay the same. I don't know how to do this, do I have to create a new account?" 2. "Yesterday I launched a site for an event and pre-paid for a year, but then today the event was canceled and I don't need the site anymore. Can I cancel the website subscription immediately and will I receive a refund?"

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