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Support Representative Interview Questions
5,771 support representative interview questions shared by candidates
None, they need people to work for them so bad all you have to do is be able to pass a drug test and background check and they'll hire you.
Using the Squarespace Help Guides and https://www.squarespace.com/templates as a free trial resource, how would you go about assisting two different customers who write to you: 1. "I started a Squarespace site for my friend and I'm finished building it. I want her to be the owner of the site, but don't want her to have to rebuild it herself and I want to make sure all of the settings and styles stay the same. I don't know how to do this, do I have to create a new account?" 2. "Yesterday I launched a site for an event and pre-paid for a year, but then today the event was canceled and I don't need the site anymore. Can I cancel the website subscription immediately and will I receive a refund?"
How do you handle difficult customers?
The questions asked were pretty straight forward. I was asked to describe how I handled a disgruntled customer. Most of the questions were about customer service experiences I provided in previous positions with other companies.
Tell me about a time that you had to deal with a difficult customer
Describe an instance where you were not able to satisfy the customer. What happened and what did you do?
How would you respond to rider who said his driver was drunk and his car reeked of beer? How would you handle this same situation if the driver called in and said it wasn't him that was drinking but that riders before had waste a ton of beer in his car
Avez-vous déjà utilisé Uber ? Quels sont les problèmes que vous avez pu rencontrer ?
What would you do in a situation involving an unhappy customer complaining to you about the service?
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