Can you explain the difference between POP3 and IMAP? What port (both secure and non-secure) do these protocols use?
Technical Support Representative Interview Questions
1,755 technical support representative interview questions shared by candidates
What is SMTP? What port(s) does SMTP use?
What is customer engagement to you?
Reviewed your resume and asked your responsibilities Why do you apply for this position How to handle if your clients complain about your colleagues What did you do if your internet was down
How did you handle irritative customers in the past? What decision you took in the past when you didn't really had a choice? How would you act if someone says bad about your colleague? What would you do if your internet is down? What would you do if a customer is with his laptop connected to a WiFi, and he gets disconnected?
Long list of questions, I responded back via email.
Give an example of a challenging situation you have been in with regards to a support issue, and what you did to resolve it
The phone screen included a role play scenario where I had to walk through a technical support call in scenario. In person interview consisted of basic STAR format questions.
How do you handle stressful situations?
All typical STAR format.
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