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      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,027 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,027 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      42K reviews
      4.0
      Nov 20, 2014

      My experience

      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay. You are compensated very well. Hourly is very competitive with other retail jobs in the area, but the bonus is that you also get commission on top of it. I knew coworkers that made around 70k+ a year. That's really good for a non management retail position.

      Cons

      Bad hours if you have a family. To make good commission you HAVE to work nights and weekends. Constant pressure to make sales quotas. Some managers force you to bend selling rules in order to make quotas. I ultimately left the company because I was not comfortable treating customers the way I was being asked to do. It's all about hitting quota.

      4.0
      Oct 24, 2014

      A Very Good Company with Many New Changes for the Future

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked 30 plus years at AT&T and have had a good tenure while there. Lots of changes over the last 30 years and more on the way. This will not be the company I hired on with as they have had to change with competition and a growing need for more advanced services.

      Cons

      AT&T is a union shop and my experiences with the CWA Union were very negative. Additionally, when I was promoted to local first level management it was a nightmare with the micromanagement that was applied by mid and upper management. Goals were established that opposed each other which made life very confusing. Also, lots of favoritism.

      5.0
      Sep 5, 2014

      Very Satisfied

      Hr-benefits
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a growing, diverse company, with many benefits in addition to a good salary and bonuses. Although they have restructured their bonus system in the last year, it is still a very fair way of compensating employees. They spend money on training and keeping us up to date on our skills set. Most management is approachable with issues you might have that need to be worked out. They have started Employee Engagement Surveys which really help them focus on what we as employees are thinking and how they can approach solutions.

      Cons

      In the past there has not been a clear path to getting the "next job" or promotion. It's a hit or miss approach. Recently, they put in place more of an outline of what you need to do to get your next new job or promotion, but the promotion aspect of the job is not one that is in line with more responsibility translates into an automatic raise. You have to wait for the annual review, so you are stuck in maybe getting an increase once a year, and it is usually not even keeping up with the rate of inflation. We have union employees, so every three years or so, we have to train for completely different jobs to take over their slots in case of a strike. These jobs are totally out of our realm of experience or expertise, and we are required to train for them while keeping up with our own work load at the same time. There is still this stigma that if your boss does not want to release you to a new job or promotion, they can deny you moving to an opportunity, which I think just translates into bosses not wanting to let go of great team members, instead of exercising their leadership skills in developing their team members to move on and ahead. They don't want to lose their good workers. I don't think that releaseability should be left solely to their whims.

      Viewing 319 - 321 of 42,027 Reviews
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      Glassdoor has 46,443 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.