AT&T reviews

Enterprise goal for SMB role is nonsense. We are tasked with scraping existing customers who are out of contract on legacy services to “upgrade” them to an Enterprise internet they don’t want or need by threatening to cut off their phone service or charging them astronomical fees to keep what they have. It’s shady and grimey and the only way to make the goal because anyone who actually needs an enterprise circuit is deemed “platinum” and can’t be touched. Summary: Whoever decided to give SMB sellers an enterprise goal while also making enterprise extremely hard to sell in our segment should be fired for grimey goal setting.

AT&T fails to appreciate that in addition to the earning potential, salespeople get into sales for the freedom, flexibility, and most of all, the ability to cultivate a base of clients who trust you, want to work with you and and only you, and continually spend with you. The longer you do the job, the easier the job becomes and when you've built a solid book of business,. The result: AT&T makes lots of $, the salesperson makes lots of $, the clients are loyal because of the trust you've toiled to build, and the salesperson is happy. Happy salespeople = thriving business. In the Spring of 2023, an internal reorganization stripped 90+% of my book of business from me and gave it to other salespeople in other tiers who did not lift a finger to earn those clients. This occurred for countless of my colleagues. I was left with a choice: start building my client list again at the risk of losing it from another corporate reorganization or, apply my toil elsewhere. I chose the latter.