AT&T reviews

Lower than management level employment is not suggested at this time. Limited upward mobility and discouraging salary increases promote the high attrition rates that have degraded internal stability. (THE BAD) A discouraging fact about telecom is that profit margins and cash flow are usually positive so spotting poor management and correcting for it to improve performance is not a high focal point as with other industries. ATT Mobility has just completed numerous merger activities in the last 3 years and has paid high attention to support of the customer and little to the employees who have sacrificed time, salary, and sanity to keep the lights on.

Management is top-down, bureaucratic, and has little concern for the underlings. When I started with the company in 1996, the management was more connected with the occupational employees and also cared a lot more about delivering good customer service. Since SBC purchased AT&T, it appears now that there is a trend of the previously failed AT&T management directives taking over and supplanting the SBC management principles and culture. The company is rapidly becoming one that strictly runs things by numbers, graphs, and charts, and listens less and less to the people in the lower ranks. This disconnect, I believe, will ultimately be increasingly detrimental to the bottom line of AT&T because it makes the best employees leave and creates a dis-incentive for people to deliver good customer service. I have witnessed this first hand over the last two years, and it will no doubt continue due to the blindness of the AT&T 2.0 machine. It’s tragic, but it definitely fits the Michael Armstrong model for demise.