AT&T reviews

3.3

52% would recommend to a friend

(42,036 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,036 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Aug 4, 2008
Recommend
CEO approval
Business Outlook

Pros

AT&T has the benefit of being the largest telecommunications company in the country. With that job security is great as well as the fact that I have virtually no stress after leaving my job. Even as a salaried manager, I get paid overtime should I stay later than 8 hours which must be approved by my director prior to working late. Benefits are decent.

Cons

There is little to no recognition by senior management of the good work that's being done. I am a project contributor to at&t's u-verse advanced tv project and constantly hear the bad news of being over budget and behind schedule. Raises are limited to (1-3%) per year which is doesn't even meet inflation. Ridiculous. As well the old fashioned mentality possessed by the ancient folks around here inhibits growth and change.

4.0
Aug 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Phone concessions and with the company being nation wide now there is always hope that you could move to another location. Vacation and PDO days are the best. Phone concessions and with the company being nation wide now there is always hope that you could move to another location. Vacation and PDO days are the best. Phone concessions and with the company being nation wide now there is always hope that you could move to another location. Vacation and PDO days are the best. Phone concessions and with the company being nation wide now there is always hope that you could move to another location. Vacation and PDO days are the best.

Cons

Driving distance to work when there are other locations closer to your home.

2.0
Aug 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Money. The salaries are decent in almost every department and level. In some areas the salaries are more competitive than in others. For instance, sales jobs are much more lucrative than network or operations jobs. Because AT&T is an international company, the employess face greatly varying costs of living even just in the United States. Therefore the salaries are much better in areas of the U.S. where the cost of living is relatively low. Another advantage of working at AT&T is the training that they provide. There is an excellent system for training and coaching new employees. Training continues throughout your career. While working there I was able to take advantage of managment development including classes in public speaking, business case development, and many areas of telecomunications technology. However, these opportunities are available to only a select group of employees. AT&T also offers limitted tuition reimbursement. It is not nearly as good as it used to be but will pay for one or 2 courses a year.

Cons

Employee morale (at least in Connecticut) is at an all-time low. It was pretty low wehn I left, but when I speak to friends who still work there, I realize it has gotten much worse. Among a dozen or more formere co-workers who are still there, I cannot think of one who likes his or her job. The low-level and middle management has very little confidence in upper management. Executives treat managers as if they should be happy to have their jobs. Managers in operations are routinely ecpected to be available 24 X 7. Some first-level managers are expected to work for several hours in the middle of the night in emergency situations without any compensation. Company provided water coolers, coffee, and holiday parties are non-existent. Mangement benefits are also a sore spot. Currently most union employees receive a much better health benefits package and better retirement benefits. Good right now for union employees, but that is rumored to change when their contract is up in 2009. This disparity aslo causes resentlment. Disparity between sales and operations compensation also creates resentment sales departments conduct quarterly awards and annual trips. Resentment among operations de-motivates employees to go above and beyond to get sold services delivered to customers in shorter than standard time frames. Although salaries are really good right now, managers must be among the top performers in order to receive an annual raise equal to cost of living. This causes slaries to slowly become less competitive but they are still good.

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Glassdoor has 46,452 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.