AT&T reviews

If you are joining AT&T, be ready for red tape, promotions and pay based on relationships and not performance. While there it felt like a good old boys club. Not good if you are not one of the "old boys". With some amount of networking becoming one can join the club I suppose.

The systems are poor and require a lot of manual work by agents to complete tasks. The systems don't communicate with each other where it would improve work production and data accuracy. There is an overall lack of cooperation between different segments, with not much focus on the big picture of what the organization is trying accomplish. Knowledge is horded and not shared, and training is a joke. Even though they talk up the Customer Rules to make customer satisfaction a priority, all the business decisions run contrary to that goal.