AT&T reviews

PAR! Okay, I know this was 2005 BUT I would imagine a lot of the same top mgmnt in Atlanta are still in charge, but I was in the call center..and I knew something was wrong when AWS analog phones would get worse reception, forcing people to upgrade and pay $18.00 to do so! THEN.. here comes PAR.. this very unrealistic measurement of call times, "short" calls, same customers calling back within a 24 or 48 hour period..and Quality Assurance. I knew reps who held on to there jobs by meeting 2 ..messing up the other 2. There were reps hanging up on customers hoping to lower there call time hoping to keep their jobs. ..so what if they were caught! They might get fired anyway. ...and I saw the facility get more empty and empty until Fall of 2005 when I was let go for call times. I nearly lost my apt, and my stress level shot up. I see Ralph De La Vega is now the CEO... he was, I think a Cingular VP at the time. I pray that these top managers in Atlanta suffer hellish consequences for unfair termination they put me and other good reps though. The company I work for presently, and the one I was at before I went to what was then AWS, as well as AWS before the merger, find that I meet the call times intheir call centers. Trust me, I'm not some bitter jerk,, I am totally right about this. Once again, top tier in Atlanta or whoever approved PAR or recommended, I pray that you are in pain, and get exactly what you deserve. Disgusting! Absolutely disgusting!”

Micromanagement, senior management making decisions without taking feedback from those who have to carry the decisions out, poor performance reviews, lousy compensation given the vast profits the company is reporting, unrealistic policies and procedures, poor resources, lack of management support of employees, lack of communication between departments, management giving orders from the top down with little regard for the consequences.