AT&T reviews

3.3

52% would recommend to a friend

(42,017 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,017 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
May 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Good benefits, free phone service, in depth training

Cons

Over the years compensation has decreased greatly but quotas keep going up and are harder to hit because there are so many reps on the floor. I worked for AT&T for 10 years. I was the best in my city for customer service. I never got a customer complaint and continuously received 100% on my customer feedback scores. I worked harder then most people would ever think of working but I got fired for not meeting my numbers. I honestly believe that the real reason they fired me was because I made to much hourly and they felt that that was the reason why I did not try to meet quota. After 10 years of giving this company my all the cast me to the curb... One year later they tracked me down and basically begged me to come back, at a much lower base pay of course.

1.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The company is one of the largest US based places to work, and everyone has heard of AT&T. If all else fails, working at AT&T will be a good asset to have when looking elsewhere. Because of the size of the company, the potential exists to be exposed to a number of diverse areas within the company that might not be possible in a smaller company. The benefits that are provided to employees seems to diminish every year, but given the current economic situation, the benefite are still probably better than average. Job security seems to be a bit better as well. It seems when cutbacks are announced, they are almost always voluntary, and the company appears to try to make reductions through attrition.

Cons

The number one downside is this company's upper management tends to run the company like a dictatorship, and employee's opinions are discarded. Morale is about as low as I've ever seen it in my over 15 years at the company. For those of you reading this review that are not employees, would you believe that the world's largest telecommunications company does not allow its employees to work from home? Our leaders could save the company millions of dollars a year (reduced real estate, for example), and employees would save money spent on gas, not to mention we could actually have more time to do our jobs. Not to mention, tons of fewer CO2 emissions. Why does AT&T not want employees to telecommute? I wish I knew. Another downside is we appear to be on our way to receiving significantly lower or no bonus at all next year. We are given a short e-mail saying we will be measured on three targets. Currently we are below all three. That's it. Soooo, are we at all close to making any of them? Is it hopeless? What should we be doing to make the targets? Is it possible the targets were deliberately set too high so as to be unattainable?

1.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

I was so excited to get this job and was proud to be with a company like AT&T and I believe as a whole it is a good company. However, the toxic culture in their sales channels is intolerable.

Cons

Micromanaged is an understatement. Was required to report to the HUB frequently as punishment for not trending to goal as early as the 4th day of the month. Reporting in person at 7:15am no matter where you live. Over 60 miles for me which meant leaving for work at 6am and expected to go to dispatches until 5:30pm. Expected to work as late at 9-10pm if closing. Manager would text and call after work hours and on scheduled off days and if you didn’t answer/respond you would be punished with having to report to HUB in person as early as 7am. Was routinely subjected to group calls where team members who weren’t trending to goal are called names, made fun of, and threatened to be fired. At 5 months in I was 5th in tenure/seniority on a 13 member team. No one at my 3-team super HUB had been in their position longer than a year, including mangers. Major red flag

Viewing 193 - 195 of 42,017 Reviews

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