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      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,019 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Work/Life balance

      2.8

      Senior management

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,019 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      42K reviews
      1.0
      Nov 15, 2010

      Just Awful... Quitting was the best decision i ever made

      U-verse dispatch
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really cant think of any pro's to working at At&t except that i got a paycheck every two weeks.

      Cons

      It's your choice to work here or not but i can only tell you about my experience. At&t gives the appearance that they are family oriented and care about you but they could actually care less if you ever see your family or have free time. I was working 10am to 9pm 5 days a week and a lot of the time 6 days a week because the mandatory overtime is ridiculous. The management is very passive and will never make a decision, so almost all issues go unresolved. It's a very negative environment and almost every employee (including management) is unhappy and complains all day. This department is supposed to handle internal customers and technicians but the majority of the calls are irate customers who have been cold transferred, so you are bombarded when you pick up the phone. You are basically doing customer service and getting paid for dispatch. You are expected to just deal with the calls, even though the customer service reps are making double. Transfers out of that department are non-existent, but when they first hire you they make it seem like transferring is a piece of cake. The only way out is to quit and then you have to wait 6 months before you can even be reconsidered for rehire in a different department. Everything is done by seniority. It doesn't matter how good of a performer you are or how great your attendance is. You will not get a better schedule because the slacker sitting next to you started a week before you. I worked Thanksgiving day, Christmas Eve, Christmas day, New years eve, New years Day, Memorial Day, 4th of July, and Labor day. You will have no life at all. At&t doesn't care about your concerns. They believe you should be happy that you have a job. I'm sure there are happy At&t employees but i've never met one. Starting Salary was 10.50/hr. Ending Salary 12.00/Hr. They do offer you Vacation time but getting on the vacation Calendar is VERY difficult. They only allow one AM person and one PM person a day and sometimes not even that. Then a lot of the time they will block off the vacation calendar due to "Needs of the Business" (That is their favorite statement to use and it will Trump anything you say) There is over 200 people in that call center so trying to plan a vacation to have multiple days off in a row has to be done WAY in advance. There is no commission or bonuses. You receive a 50 cent raise every 6 months..lol

      2.0
      Jan 28, 2025

      What a disaster.

      B2b sales development program
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some great things about it: - You're working with 150+ people, all your age, fresh out of college. It's a blast and a completely unique, fun experience. Take advantage of it. - Working at HQ is awesome - Some managers will have your back and are a huge help - Push comes to shove, extremely competitive base salary, benefits, and PTO days for an entry-level sales role - Takes you through all phases of the sales cycle. While tedious and often frustrating, it's good to get the experience in - It's seen as a respected program, so good opportunities present itself after the fact

      Cons

      The reality of the program: - At least 50% of your cohort that you enter with will quit/be fired within 120 days. - As part of a new "convergence" concept, AT&T slashed $17,000 from everybody's salary as they were about to enter the field. Sellers were also not given a choice on if they wanted to enroll in this program, but were forced to. - It's hard. 65+ calls a day, every day, for months. No way around it, you need to have serious grit to make it through. - The program does not do a good job of setting you up for success in the field - HUGE emphasis on door-to-door sales, which is a hilarious waste of time and not what anyone signs up for. - Program isn’t built for people to learn, but survive - Awful communication in upper-management - You have to pay to park, and the lot is still 10 minutes away from HQ - Success is heavily dependent on your market - If you take PTO or are sick, you are still responsible for making up your activity quota upon your return (a completely made-up, arbitrary number) - It's incredibly demoralizing watching the happiness drain from your friends' faces each day until eventually, their desk becomes empty - While some are great, some other managers are terrible and will actively push to get you removed for subjective reasons. Bottom line, if your manager doesn’t like you, start sending out those resumes. - Your preferred placement is not guaranteed - You will quickly realize why the program brings in 40+ new sellers every single month

      3.0
      May 13, 2024

      Best days are over for this company, but I am glad I was there for some good times.

      Strategic account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Decent benefits even though they seem to get worse for everyone every year no matter where you work, unless in the C-Suite or in Congress.

      Cons

      Decisions get made without regard for situational difficulties. I had customers who completely abandoned markets due to some of these decisions, resulting in no revenue going forward. These were good customers who paid an ever- increasing bill, month in and month out, on time for years. If you are too vocal these kinds of things, it will reflect negatively on you even though you’re just doing whatever you can to keep your billed revenue numbers up. Despite all of this, I still worked very hard to make sure I was doing everything I could to succeed. My last year there, 55-60 hour weeks were becoming normal, but I was selling and ended at over 150% NSR. I had what I thought was a pretty good start to 2023, but was laid off after 1Q23. Sad end to an almost 30 year career there.

      Viewing 232 - 234 of 42,019 Reviews
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