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      AXA UK

      Engaged Employer

      AXA UK reviews

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      3.7

      71% would recommend to a friend

      (841 total reviews)
      avatar

      Tara Foley

      81% approve of CEO

      65% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      AXA UK has an employee rating of 3.7 out of 5 stars, based on 841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AXA UK employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      841 reviews
      1.0
      Jul 8, 2023

      Never work here - 200 vacancies says why

      Provider service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Bonus isn't bad

      Cons

      Management have select individuals they want to see progress. If you aren't one of them, don't bother looking. If you have a mental health condition, they will force you to quit through manipulation and bullying. Toxic. Not worth the salary. Extremely lacking in diversity. If you are BAME then don't bother applying. You aren't wanted.

      1.0
      Jul 2, 2023

      Don't get sick!

      Claims processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work is interesting and the bonus and pay structure is transparent and fair.

      Cons

      If you are unfortunate enough to develop health problems, management will do their best to get rid of you.

      avatar
      AXA UK Response
      2y
      We’re pleased that you found your work interesting and our approach to pay, fair and transparent. On sickness, colleague wellbeing is important to us. From our Mind Allies, Employee Assistance programme and Menopause Friendly accreditation we’ve a range of support in place to help everyone thrive. We’re disappointed you didn’t benefit from this wide range of support but appreciate your feedback.
      3.0
      Feb 16, 2023

      Could Do Better

      Claims agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The initial training & continued easy access to further support for new employees, especially for remote employees, is exemplerary. The IT department is exceptional & the IT guys & gals always respond quickly, communicate excellently, and fix both small & large IT issues effectively and efficiently. The constant and high volume of calls and the subsequent dissatisfaction of some callers provide an excellent opportunity for agents to develop the experience and skills required in dealing with and assist customers in a modern call centre environment. There is a strong emphasis on promoting agents from within to more challenging roles within the organisation, which shows that the company rewards and values hard-working, high-achieving agents.

      Cons

      There is a high focus on the quantity of calls handled rather than the quality. At the busiest times, there may be insuffient numbers of staff to deal with the high amount of incoming calls from clients & the related workload, so policy holders may be on hold for longer than desired trying to get through. This means there is a strong focus on getting Call Handling Times as low as possible, so that each agent can take more calls. This focus leads to errors being made which, ultimately, leads to situations where clients have to call back. The AXA worldwide organisation has an ethos & ideology that places the customer's journey upmost, but some customers' journeys can be rocky with many detours. In its current iteration, I certainly wouldn't recommend AXA Redhill as a place to work to a friend, but I'd also be reluctant to recommend it to a foe. With some small changes, I would recommend AXA Redhill.

      Viewing 31 - 33 of 841 Reviews
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      ReviewsAXA UK reviews

      Glassdoor has 902 AXA UK reviews submitted anonymously by AXA UK employees. Read employee reviews and ratings on Glassdoor to decide if AXA UK is right for you.