Does Agoda pay their employees well?

According to anonymously submitted Glassdoor reviews, Agoda employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Agoda. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Agoda?

78% of Agoda employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agoda 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Agoda?

Customer Experience Specialist (240) , Customer Service Representative (184) , Senior Software Engineer (160) , Software Engineer (145) , Market Manager (90) , Customer Service Specialist (83) , Customer Service (60) , Accommodation Services Specialist (49) , Manager (37) , Project Manager (31) , Analyst (29) , Software Engineer(Internship) (29) , Senior Manager (28) , Customer Support Specialist (26) , Software Engineer Intern (25)

What are the pros of working at Agoda according to real employee reviews?

"People are great in general" ((in 186 reviews)); "When I moved to Bangkok for Agoda I was supported all the way and met some great friends and colleagues" ((in 160 reviews)); "Benefit and work life balance is good" ((in 155 reviews)); "Good Pay and allowance for fresh graduates/no experience individuals" ((in 88 reviews)); "Great team and atmosphere in the team" ((in 76 reviews))

What are the cons of working at Agoda according to real employee reviews?

"There are a lot more bad managers than good managers here." ((in 65 reviews)); "No career opportunities for the future" ((in 21 reviews)); "– Tech leadership is mostly weak (depends on the area you’re in)." ((in 18 reviews)); "limited career development if you are not in bkk office" ((in 17 reviews)); "Senior management was alarmingly arrogant, weak of character, and of surprisingly limited integrity." ((in 16 reviews))

What are employees saying about Agoda layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agoda layoffs and their outlook for job security at Agoda in 2026.

Agoda reviews

3.9

78% would recommend to a friend

(2,913 total reviews)

Omri Morgenshtern

75% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,913 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews

2.0

Feb 4, 2022

Over complicated procedure while forced to take many calls and email at the same time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefit Coworkers also nice

Cons

Too many cons, Difficult procedure to take AL and others Work also need complicated procedure due to slow system. They said is improving. Who has work in another company will realize. They very strict about time but actually their system is not that good/smooth. You also need to fill in many manual form everytime tech issue or you late several minutes. Supplier procedure also not good. You are the one blamed by customer when others makes mistake.

Agoda Response

4y

We are sorry to hear that you are having concerns regarding slow systems. We appreciate your review. They help us become better.

1.0

Jan 23, 2022

For a good Mental Health: Keep yourself away from this company

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

- Multinational company - And literally that all!

Cons

- Zero transparancy regarding internal offers - No one understand how new assignement are provided to others - Nothing much to learn except some soft skills - KPI system is unfair

5.0

Nov 19, 2021

Best workplace with good pay

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Nice colleagues, good pay and good exposure

Cons

Dealing with Karens on a daily basis

Viewing 214 - 216 of 2,913 Reviews

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Jobs at Agoda

Manager, Partner Growth Marketing (Rocket Travel by Agoda)

Senior Product Manager, White Label Loyalty Partners (Rocket Travel by Agoda)

Senior Marketing Analyst (Rocket Travel by Agoda)

Principal HR Business Partner (New York City)

Accounting Manager (Contract, Rocket Travel by Agoda)

Agoda

Agoda reviews

Company ratings over time

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Reviews by job title

Over complicated procedure while forced to take many calls and email at the same time

For a good Mental Health: Keep yourself away from this company

Best workplace with good pay

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