American Express reviews

4.1

82% would recommend to a friend

(18,648 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Nov 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Great brand and company to have on your resume Good family paid time off If your leader(s) and team is great, you'll have a good experience. Very easy to move around the company and try something new, as long as your boss has your back. Smart and hard working individuals

Cons

Very political. Colleagues won't hesitate to throw you under the bus when they get a chance. Usually it's, who do we blame vs lets fix this problem and move on from it. Competitive environment As most people has mentioned on here, pay is below par for NYC. Work will get monotonous. All the interesting and good ideas have been done already. And there's little appetite to try something new. Too much time spent creating power point slides. Very slow moving since there are so many levels that need to get approval. Used to have good work life balance but not so much anymore since the company has gone more lean.

4.0
Oct 2, 2021
Recommend
CEO approval
Business Outlook

Pros

They pay you bomb for a customer service rep. Awesome incentive (reduced due to covid) Cabs Environment Respect when you tell you work with Amex Leaves (if u dnt have issues with manager)

Cons

Slow to no growth No work life balance Mostly night shifts (graveyard) Too much work load non voice chat (you'll start shift with dual chat and end with dual chat) No leaves for festival. I've met tenured people who haven't celebrated Holi, Diwali, Dussehra in 5 years. Customer service reps are being pushed for sales (we're hired as ccp not sales rep)

3.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Talented colleagues, interesting work in select pockets of the finance organization, coffee chat culture, ability to move within various lines of business to learn

Cons

Poor pay - salaries are lower than competition. Work/life balance used to supplement lower salary but this has dramatically shifted for the worse. Long hours and tight deadlines amidst poor pay have contributed to poor employee morale.

Viewing 499 - 501 of 18,648 Reviews

Glassdoor has 22,007 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.