American Express reviews

4.1

81% would recommend to a friend

(18,588 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,588 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Sep 15, 2024
Recommend
CEO approval
Business Outlook

Pros

They have good benefits for employees, the work culture within is pretty good and the facilities were amazing

Cons

My stress levels were really high, they always strife for success and excellence but that turns into a neverending cycle of "you could do better, you're not doing enough"

4.0
Dec 13, 2021

Great balance

Recommend
CEO approval
Business Outlook

Pros

Great company, Good payment, Remarkable culture

Cons

Low leadership, Elitist, Micro management, Slow professional growth

5.0
Feb 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Lots of benefits that are offered to you as an employee. Schedule flexibility, excellent customer service internally. Great career opportunities

Cons

Be mentally prepared for stressful work. American Express has a reputation of providing one of the best possible customer services worldwide, so the level of customer engagement is high. Be prepared to deal with angry, rude customers most of the time, who will not take "no" as an answer.

Viewing 1 - 3 of 18,588 Reviews

Glassdoor has 21,939 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.