American Express reviews

4.1

81% would recommend to a friend

(18,595 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
5.0
May 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits Schedule Medical insurance Team work Inclusive

Cons

Manager Director Too big Stressful Pressure from high Management

3.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing and having a fixed schedule helps having a healthy balance between work and personal times.

Cons

Dealing with customers expecting the high level of customer service provided by American Express is VERY stressful, particularly when the company decides to change every day procedures without previous notice. American Express customers can be some of the most entitled customers out there. Leadership is poorly selected and hired, as well as poorly supervised, which makes for very uncomfortable interactions and presents additional obstacles on a day to day basis.

Viewing 52 - 54 of 18,595 Reviews

Glassdoor has 21,949 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.