American Express reviews

4.1

82% would recommend to a friend

(18,642 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,642 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jan 19, 2011
Recommend
CEO approval
Business Outlook

Pros

The brand is recognition does open one or two doors, and the stability of the company does give credability to the products being sold - far more so than for other firms in the sector.

Cons

The company prides itself on exceptional customer service but does nothing to inspire this in its front office account managers. There is literally no training, and the example of a customer kept on hold whilst the operative tries to scramble around for a different department to off load them to is epitomised. Team leader status is achieved by being selfish with leads, and their is no nuturing of good or new candidates. The old guard of the team are forced to take wide and wider margins, and risk loosing valuable clients, in order to acheive the greatest yield in the shortest time. Commission are literally non-existant until executives acheive 75% of their annual target. Executives are not encouraged to become ambassadors for the brand or even experts in their field. Every single employee is out of the office on the dot. It is a loveless and passionless place to work.

4.0
Jan 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Large company with a great variety of businesses globally. Good opportunities for lateral moves to learn about different businesses especially at a campus location - New York, Phoenix, London, Singapore, India, etc.. Decent benefits including flexible work schedule with arrangement, time off, and on-site services for those at a campus location.

Cons

Less than satisfactory technology support (outsourced vendor). Many more career opportunities at the Manager, Senior Manager and Director levels than Vice President level. Difficult to get promoted from Director to Vice President due to many current Vice Presidents fighting for the same opening, thereby leaving many "career Directors". Compensation for below Vice President positions generally at or below comparable positions at other companies despite what Human Resources is stating based on their studies. Some business units harbor unique cultures in terms of working late, dress and behave a certain way, and scheduling excessive amounts of meetings. Staff at New York City campus is notorious for being late up to 15 minutes that waiting for 15 minutes is termed "Amex time"!

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Glassdoor has 22,000 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.