The house always wins - Telesales Executive American Express Employee Review

2.0
Jan 19, 2011
Recommend
CEO approval
Business Outlook

Pros

The brand is recognition does open one or two doors, and the stability of the company does give credability to the products being sold - far more so than for other firms in the sector.

Cons

The company prides itself on exceptional customer service but does nothing to inspire this in its front office account managers. There is literally no training, and the example of a customer kept on hold whilst the operative tries to scramble around for a different department to off load them to is epitomised. Team leader status is achieved by being selfish with leads, and their is no nuturing of good or new candidates. The old guard of the team are forced to take wide and wider margins, and risk loosing valuable clients, in order to acheive the greatest yield in the shortest time. Commission are literally non-existant until executives acheive 75% of their annual target. Executives are not encouraged to become ambassadors for the brand or even experts in their field. Every single employee is out of the office on the dot. It is a loveless and passionless place to work.

Explore other reviews about American Express

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Uncapped commission. Hybrid Work Great Company

Cons

Difficult if you don't have experience.

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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