American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jan 9, 2010
Recommend
CEO approval
Business Outlook

Pros

the hours are manageable by comparison, and company recently reinstated 401 match, and there will be merit increases for this year

Cons

lack of exit opportunities outside consumer credit risk low salary little/no bonus heavy office politics long time to promotions rigid work place structure

3.0
Jan 8, 2010
Recommend
CEO approval
Business Outlook

Pros

I very much enjoyed the people I worked for, although my direct superior did not handle stress well and tended to go into "bark" mode. I never took this personally, but at times, it was hard to stomach. The office was beautiful and save for one senior executive in Global Network Services, an environment of respect is fostered and professional development is encouraged.

Cons

Before I began my position, I stated in all of my interviews that I was looking for a better work-life balance. I was given my hours and told that "on a rare occasion, I may have to come in early, but you'll be able to leave early if that happens." Needless to say, I worked many hours of overtime, frequently coming in very early and staying very late. I was never opposed to doing so, but I did feel that I had been upfront in my interviews and was given a certain set of expectations that were never met. The biggest con for me was being unexpectedly laid off. Of course, many people were in the same boat, and again, I do not take this personally. When I was laid off, I was told that they would do anything that they could to help me. They would not give a letter of reference as it was against company policy. When the time came for me to give references in this tough market, I gave them my boss' contact information. She would not speak with them, even off the record, since it was against their policy. Being that I was laid off due to the economy and the fact that my position had been eliminated and had always had stellar performance reviews, I was stunned by this. I almost lost 2 job offers because of this. I find this reprehensible. They should know better that, in this tough job market, a small thing like a reference can truly give one candidate and edge over another.

3.0
Jan 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Very respected brand, great work/life balance, still one of the credit card companies doing well in this economy, opportunities for professional growth/learning.

Cons

Limited career advancement opportunities, especially at lower levels. It's discouraging to see so many external hires and that they are paid more than those promoted internally - shows how much they care about company loyalty. Can get passive-aggressive at times and a highly matrixed environment can mean headaches to complete any project. At such a large company it's easy to become just another face and takes a lot of effort to network, which is practically required for most job postings. In the 2009 recession they cut 401K matching and all incentive programs, leaving little to no motivation to go "above and beyond" your required work. They also cut Sr. Exec pay by 10% but returned that before they returned the 401K matching. Contributions often go unnoticed and unappreciated or claimed by others. Innovation is a completely joke - by the time a new product is actually launched it's so watered down it's not even worth it.

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