A great place to work before being laid off unexpectedly - Anonymous employee American Express Employee Review

3.0
Jan 8, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I very much enjoyed the people I worked for, although my direct superior did not handle stress well and tended to go into "bark" mode. I never took this personally, but at times, it was hard to stomach. The office was beautiful and save for one senior executive in Global Network Services, an environment of respect is fostered and professional development is encouraged.

Cons

Before I began my position, I stated in all of my interviews that I was looking for a better work-life balance. I was given my hours and told that "on a rare occasion, I may have to come in early, but you'll be able to leave early if that happens." Needless to say, I worked many hours of overtime, frequently coming in very early and staying very late. I was never opposed to doing so, but I did feel that I had been upfront in my interviews and was given a certain set of expectations that were never met. The biggest con for me was being unexpectedly laid off. Of course, many people were in the same boat, and again, I do not take this personally. When I was laid off, I was told that they would do anything that they could to help me. They would not give a letter of reference as it was against company policy. When the time came for me to give references in this tough market, I gave them my boss' contact information. She would not speak with them, even off the record, since it was against their policy. Being that I was laid off due to the economy and the fact that my position had been eliminated and had always had stellar performance reviews, I was stunned by this. I almost lost 2 job offers because of this. I find this reprehensible. They should know better that, in this tough job market, a small thing like a reference can truly give one candidate and edge over another.

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5.0
Jun 17, 2026
Recommend
CEO approval
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Pros

- Supportive leadership - Collaborative teammates - Internal mobility across different departments is encouraged

Cons

- There can be a lot of red tape, as is the case with any large firm - Role scope expansion is common across teams

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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