American Express reviews

4.1

81% would recommend to a friend

(18,624 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,624 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Sep 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Amex offers full benefits and flexible work schedules.

Cons

Has a tight reign on job advancements and training. Very old boys club with upper management. Pay for entry level is very low, upper management retain salaries similar to entertainers. Outsourcing is very big for customer service.

4.0
Sep 9, 2009
Recommend
CEO approval
Business Outlook

Pros

- growth opportunities for high performers - great customer-centric organization - great place to learn about direct marketing and partnerships - integrity of exec mgmt

Cons

- passive aggressive culture - matrix - slow decision making

4.0
Aug 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Proud to be working for AMERICAN EXPRESS, good perks, many different departments/divisions you can work for, excellent appreciation for work/life balance, great leaders/execs who are accessible and easy to talk to.

Cons

For admins: minimal chance of promotion without an ivy league mba, the workload is ridiculous, the amount of work you do for the compensation you receive makes you think twice about your future there.

Viewing 18400 - 18402 of 18,624 Reviews

Glassdoor has 21,979 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.