American Express reviews

4.1

81% would recommend to a friend

(18,592 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Aug 31, 2008
Recommend
CEO approval
Business Outlook

Pros

The understanding by leadership about the importance of a work-life balance. The pay is good, the benefits are relatively good, the ability to move around within the company is true value in working for AMEX.

Cons

The constant desire for them to outsource, outtask, and offshore every piece of IT, alienating their professional employees, while treating zero skill customer support representatives as protected people.

2.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The brand itself is a great one with its huge loyal base of charge cards (gold, green and platinum). The brand has a positive image and is know for outstanding customer service. The work life balance is great especially for women. The paid time off is 4 weeks, pretty good by industry standards. Add to it the flex days, sick days and multiple fun events during the year, and it's a pretty decent life you get. You will find good natured people throughout company and you may not see as much back biting. A few years in American Express can add much to your resume. And the opportunities to work in diverse fields and internationally add much to the value.

Cons

The brand relies too much on the loyal customer base it has held for some time. The value proposition of an American Express Card for youth is debatable, especially charge cards. The more recent exposure to credit cards may cause some problems.

3.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

If you work at American Express, you have lots of opportunities to move to different groups within the company after a few years - in fact it is encouraged. Company focuses a lot on employee development, there is very good work life balance, the hours are not too bad and the people for the most part are decent and talented. The vacation policy is decent, the location is ok, it is not a very cutthroat place compared to some other corporate or financial services organizations. The company also invests heavily in philanthropy and in community service and volunteer activities which I enjoyed.

Cons

bureaucratic, corporate, not challenging, slow moving

Viewing 18544 - 18546 of 18,592 Reviews

Glassdoor has 21,943 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.