American Red Cross reviews

No leadership, no training, abusive & hostile work environment. A district manager who won't respond to emails, won't answer phone calls, who belittles their employees and has NO CLUE HOW TO DO THEIR JOB. Upper management is only worried about checking a box and making sure their high six figure salaries & bonus are secure. No local support. No local HR. No local Communications person- you can't run Louisville from Nashville. You will be thrown under the bus at a moments notice. If you are their best rep you are treated like their worst rep. Management is completely out of touch with their reps and what a donor recruitment account manager actually does. No employee moral, nothing to foster a positive healthy work environment. The only sign of appreciation you will receive is a $1 scratch off lottery ticket at Christmas. Random & inconsistent performance evaluations, no rep rankings. The expectations change daily. There is NO WAY to know how to do your job because it changes weekly/daily (literally). Expectations is that you will shut up and not say a word. You will take the verbal abuse. You will tolerate having your goals raised and logistically, it is IMPOSSIBLE for everyone to achieve the goals set forth. That is how they save money. Screwing their reps out of their monthly incentive is actually a directive so that the company can save money. 40% of your income is based on achieving goals that are unattainable, compensation plans that change quarterly, or month-to-month, a completely divided company- collections on one side (no leadership) and donor recruitment on one side (no leadership). Management takes no responsibility. It is a constant blame game, holding someone else accountable, passing off the workload. Management doesn't want to make any changes that would require them to make a decision or be accountable. No one would think that the American Red Cross, the largest most recognized humanitarian organization would treat their employees this way. Inconceivable. Absolutely inconceivable. And it keeps getting worse and worse and worse.

Hours of driving (5-15 hour avg per week). Not enough people, resources, offices, vehicles to carry out the expectations National HQ has given the public and our communities. This creates a heavy burden on Disaster Program Managers since we are who the community sees. Program mandates keep expanding or require more people and resources keep getting cut. Unsustainably high turnovers, frequent structural changes. Incredibly high work hour demands (60-90 per week). Systems and structures aren't volunteer-friendly and no reasonable support exists to help volunteers or to soothe the frustrations over...except the DPMs/very few employees in the field. No support departments will be there to support you if you aren't in a major metro area. Even if you are a Disaster Program Manager, you are expected to be responsible to do work for everything from IT, HR, to the janitor if you are in a rural area. It's impossible to keep up with.