Constant work and metrics to keep you actively working.
Cons
Culture of overworked, burnt out employees, with turnover rates that make it easy to get along with the people you work with because you won't see them very long.
Adequate training, steady pay with opportunities for overtime.
Cons
Sub-par insurance options, stingy with holidays and practically no room for growth. The CSRs are expected to take the heat from angry customers whose claims have not been processed or approved.