PTO is an illusion because you can barely use it
Management is bad at managing
Extreme micromanagement
No respect or appreciation for workers
Metrics for big wig bonuses is king
They cancel breaks on a whim and delay lunches when busy. Gets to a ridiculous point. They do not value you as a worker and place value more on customers (big wigs need good metrics to hit their bonuses). Super political atmosphere. You will NOT be promoted or given raises unless you are buddy-buddy with the people in charge. There are little to no open positions in the upper level IT departments so you are stuck at service desk forever. Even when positions open up, they hire external often. They are EXTREMELY strict about adhering to your schedule. If you are scheduled for 8AM and you login at 8:05, its basically looked at as the same as calling off. There is virtually no difference in the work even if you login 5 minutes late. You will still get your job done and service the customers. But, again, they need to hit their metrics (which includes schedule adherence) in order for them to get their coveted bonuses.
If you are in IT, as long as you are not desperate for money, find another job. Do NOT get stuck here. It is well known among those on the inside that if you are good at your job, they will keep you on the service desk instead of promoting you since you help them hit their metrics.
This place is toxic and severely affected my mental and physical health. I know many others who have expressed the same.
