Our Senor leadership has never been in our role and doesn't know what it is like. Leadership (National Leader, IMPRESS) often assumes what's going on but have never lead an account from kick off to go-live. Nor has Leadership even attended an go live, period. You're never at home even though during the interview they promise 3 weeks on and 1 week at home. Also, who does our number one competitor (Censis) buys IMPRESS's contracted technical support team.