Barclays reviews

3.9

78% would recommend to a friend

(22,115 total reviews)
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C.S. Venkatakrishnan

85% approve of CEO

72% positive business outlook

Barclays has an employee rating of 3.9 out of 5 stars, based on 22,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Barclays employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

22K reviews
3.0
Oct 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Met some great people on my team and some team leaders are lovely. You get some sort of community spirit in the contact centre. Benefits and salary are good for the job. Premier Telephony tends to be quiet for a phone job usually. It is not constant calls like Retail. Some career opportunities if you try. Company is trying to change and respect customer service over profit.

Cons

Targets to promote digital options to 90 year old ladies. No communication between departments so letters end up getting sent out to customers about something and we do not know about it and sound thick when customers call to query it. Debit Card Fraud based in India - fraud should always be UK based. Some important telephony departments closing at 5pm which is unhelpful at 10pm. Branch telling customers to call when they can deal with an issue. Too much emphasis on statistics like call times and hold times. Senior management make decisions that the little people like us on the front line have to deal with.

1.0
Aug 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Opportunity for decent pay with little education or experience required.

Cons

There is zero flexibility and management is not at all understanding and can be very disrespectful. While I was there, just about every person I knew who worked as a Fraud Analyst repeatedly had their vacation requests or leave requests denied. Even if you have vacation time and request to use it months in advance, it was almost always denied for at least part of it. One time, I requested off for my aunt's funeral and tried to use a vacation day for it. My request was denied, so I spoke to a manager about it. He became extremely rude and asked if it was really necessary for me to go, and suggested that I take only a half day. I told him the funeral was an hour away from the office in my hometown and he said something like "Well it must end at noon, right? You can drive straight here and be here around 1". Not once did he offer even a fake expression of sympathy or condolences. He made it very clear that he found it stupid that I wanted to stay at the luncheon afterward that my parent's were hosting. Apparently only an idiot would want to help their mother out after she just lost her sister. This was a terrible place to work and I got out as soon as I could. I started there with a new hire class of 10 employees. When I quit 8 months later, only 3 of the original 10 were left. Some people became so upset with how they were treated that they literally would unplug their phones and walk out of the office to quit right away with zero notice. I was able to stick it out until I got a new job, but barely. They try to make this job sound better than it is, but the reality is you will be answering phone calls nonstop from the second you walk in each day until you leave.

1.0
Jun 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent offices, good third party managers, weak control and non existent compliance

Cons

Constant law, rule and reg. breaking, finra and sec violations daily is usa. Retaliation from management if you complain about it. Policies that screw clients of best returns and deliver false performance reports to clients

Viewing 124 - 126 of 22,115 Reviews

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