Barclays reviews

Repetitiveness off the role, calls micromanaged and scrutinised. Expected to answer next call within seconds, no time to do additional tasks. Shifts are all over, no set shifts and you can be doing any range off shift between 7am and 8pm, and if your phone calls at 7.59 your expected to take call past end off your shift and get toil, which you can never take back as it is far too busy. In the middle off a pandemic it is also difficult to be dealing with irate customers, or people in difficult circumstances which can affect your own well being. Not for sensitive people.

Managers have no people management training. There’s no process for reporting bad managers, senior leadership do not want to help and HR systems are not in place. Whilst I’ve been lucky to have very good managers who supported me at the beginning of my time at Barclaycard, since a restructure I’m left stuck with a challenging manager will very few options to rectify this.