Since the beginning (before the Hillrom acquisition), the entire work experience has been extremely difficult and frustrating.
- There are central processes and tools, but barely half the company uses them because of the poorly completed acquisition integrations. Hillrom was just the biggest and most visible example.
- Teams are extremely siloed due to different locations, flexible work policies, rigid team structures, offshoring, and a total unwillingness of most employees to trust or work with other teams and departments. There is no trust because anything that is agreed to is then used as a weapon by the PMO group to explain delays for the other team. Or the person who agrees to it is laid off shortly after.
- There is no vision for the company. “We want to have every device in the hospital room” is not a vision. There is no focus on detailed problems, pain points, workflows, and solutions. Just a couple sentence explanation from upper management and then a deadline.
- The processes that do exist are painful, slow, and cumbersome. That is not a total barrier, but not all teams adhere to them, which makes other teams and employees that are adhering to them choose not follow them, causing confusion for everyone.
- Tons of offshoring. Quality of work from offshore employees is poor overall.
- Finding information out about an existing product is a scavenger hunt of finding the right person. There is no central wiki or confluence with product information.
