Booking.com reviews

4.1

80% would recommend to a friend

(7,595 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
May 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice benefits, especially if you like to travel. Chill office culture, there's very rarely a feeling that you're under pressure to complete something. Developers are professional and good to work with. Completely flat structure of IT department. Meaning, every developer is pretty much equal and allowed to design features and make technical decisions. Success of a feature is determined by results of A/B testing. So you can pretty much work on anything and noone will tell you that your idea is wrong, especially if it's successful on metrics. This is great if you are full of ideas and feel that management won't let you run with them.

Cons

Other side of the same things. Flat department structure means there's absolutely no plan and no control. Everyone can quietly implement a feature that doesn't fit with the rest of the code. On the other hand, if they get noticed, they are immediately harassed by every other peer developer who has something to say. Getting people to agree on anything is practically impossible, because there's no authority and someone always has an opinion against it. Every code change has to run through time-consuming A/B testing, which creates huge technical debt and makes it really difficult to deal with it. All of this is viewed as a feature, not a bug; the company actually hires even more developers to run as many features as possible.

1.0
Feb 17, 2016

The Ninja Story

Recommend
CEO approval
Business Outlook

Pros

Food, juices, nice toilets, nice office, some nice people. I can't think of anything else nice to put here, just filling in for the 20 word minimum requirement.

Cons

Hotel Ninjas was acquired by B.com and after 7 months the company was shutdown, mainly because they bought Buuteeq, an US company, that had a similar product. It has a lot to do with politics also. The Hotel Ninja team was the best team of people I have ever worked with, they could of built any product with very high standards. But B.com instead of reusing the team they fired them, only to hire some of them back afterwards. B.com sells itself as a startup spirit company, but in practice it is not. It is a massive company that is only driven by profits and bulling. From a technical point of view the technology is not appealing, the core of the system is written in Perl and MySQL for persistence. The code base is massive, and the only way they can keep it going is by hiring gurus from the Perl and MySQL communities. I was not impressed by what I saw and by how we were treated.

2.0
Jan 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Great co workers, free annual trip to Amsterdam, beautiful office, free fruit and coffee

Cons

Pay much lower than other companies, no communication with regard to new policies coming out, rigid, numbers oriented. They say they care about the customer, but they really don't. Example: if you work in Customer Service, they send out surveys to the people who call in. The survey asks for the opinion of Booking.com, but if the customer responds negatively, it goes against the last person who worked on the reservation. Even if it had NOTHING to do with the agent. Even if they had a complaint about the hotel itself, it goes against the agent. No exceptions whatsoever. If you fall below a certain percentage 3 months in a row, your job is in jeopardy. For things that have nothing to do with you or how you perform your job. Horribly unethical.

Viewing 322 - 324 of 7,595 Reviews

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