Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,608 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Nov 25, 2024

Messy Management

Data analyst

Recommend

CEO approval

Business Outlook

Pros

relative good office and nice coffee

Cons

Bad management from senior management, little knowledge

Booking.com Response

1y

Thank you for sharing your review here. It is unfortunate to hear your experience with the management team has not been up to our standards, as an organization that promotes an open and supportive culture. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the center of our focus, therefore your feedback is important to us. We recommend you schedule a meeting with your manager to discuss this topic further and express your concerns. Thanks for being part of our journey, and we hope your overall experience will improve soon. The Booking.com team

3.0

Nov 21, 2024

Just a number

Cs agent

Recommend

CEO approval

Business Outlook

Pros

Everyone can be replaced quickly, you are just a number.

Cons

Nice office, opportunities to grow.

Booking.com Response

1y

Thank you for your review. While we appreciate your positive remarks about the office and the career growth opportunities at the company, it is unfortunate to hear that you felt replaceable. Our aim is to provide all our employees a rewarding career experience. At the same time the leadership team sets the direction for our business and employees, which sometimes leads to difficult decisions. Please know that we value your feedback, and it is noted. Wishing you the best with your future career endeavors. The Booking.com team

4.0

Nov 21, 2024

Good company

Software developer ii

Recommend

CEO approval

Business Outlook

Pros

Good salary, Great Work-life balance

Cons

Really challenging projects, Poor management sometimes

Booking.com Response

1y

Hi, thank you for sharing your review with us. We are glad to hear that you appreciate the work-life balance and salary offered. Your feedback regarding the work projects and your experience with the management team is important to us. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the center of our focus. Thanks again for being part of our journey, and we wish you all the best with your career at the company. The Booking.com team

Viewing 562 - 564 of 7,608 Reviews

Jobs at Booking.com

Account Manager

San Juan, PR

View job

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Product Manager - BDX IAM

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Messy Management

Just a number

Good company

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