Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,608 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Nov 21, 2024

Great place to work

Senior data scientist

Recommend

CEO approval

Business Outlook

Pros

Amazing colleagues, brilliant office and perks

Cons

Too difficult to make any impact. Too much politics.

Booking.com Response

1y

Thank you for your review. We are pleased to hear that you find the company to be a great place to work at, and that your colleagues, the office, and perks offered contribute to your experience. Your feedback regarding making an impact is important to us. Our aim is to implement fair measurements and transparent policies, when it comes to the evaluation of our employees, so that we can provide them with a rewarding workplace experience. We always strive towards fair and transparent results, as we make sure our management team has the necessary tools to undertake performance reviews successfully. If you feel the need to report any issues you experienced, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. All reports are investigated thoroughly. Thanks for being part of our journey, and we wish you the best with your career. The Booking.com team

3.0

Nov 21, 2024

Good

Account manager

Recommend

CEO approval

Business Outlook

Pros

Best team environment ever. Good Benefits.

Cons

Salary slowly getting below competition. Not enough flexibility when it comes to hybrid work.

Booking.com Response

1y

Thank you for your review. We are glad to hear that you appreciate the workplace environment and benefits offered. Your feedback regarding the salary and flexibility is appreciated as well. However, it is unfortunate to hear about your experience with the management team. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the center of our focus, therefore your feedback is important to us. Thanks for being part of our journey, and we hope your overall experience at the company will improve soon. The Booking.com team

4.0

Nov 20, 2024

Low base salary

Cs team leader

Recommend

CEO approval

Business Outlook

Pros

Structured environment - Good colleagues

Cons

Some favouritism - low base salary and bonus in CS department

Booking.com Response

1y

Thank you for your review. We are pleased to hear that you appreciated the structured workplace environment and enjoyed working with your colleagues. However, your experience regarding favoritism is unfortunate to hear. Please know that we have a clear policy on favoritism and a strict policy on internal promotion in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. If you feel the need to report any issues you experienced, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline, which is available to former employees as well. All reports are investigated thoroughly. Wishing you all the best with your career. The Booking.com team

Viewing 565 - 567 of 7,608 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Product Manager - BDX IAM

Booking.com

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