Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Nov 19, 2024

Great place to work

Data analyst ii

Recommend

CEO approval

Business Outlook

Pros

Good work life balance, good career prospects, learning opportunities, company events, good salary

Cons

Oftentimes tools are not working, cutting costs across the org

Booking.com Response

Hi, thank you for sharing your review with us. We are pleased to hear that you are enjoying your work at the company. It is great to see that the career prospects and learning opportunities have contributed to your positive experience thus far. Your feedback regarding the technology and tools used and cutting costs as well as advice to the management is valuable to us and noted. Your feedback will be used in our continuous strive towards innovation, and levering technology, to ensure that our products and services remain the best. Thanks for being part of our journey, and we wish you all the best with your career. The Booking.com team

5.0

Nov 19, 2024

Great company to work at

Account manager

Recommend

CEO approval

Business Outlook

Pros

Solid structure Thriving business Interesting perks

Cons

Big tech company with multiple changes along time

Booking.com Response

Hi, thank you for your review. We are happy to hear that you find it a great company to work at, and that the structure and perks have added towards that positive sentiment. Your feedback is appreciated as well. Thanks for being part of our journey for all these years, and we wish you continued success for many years to come. The Booking.com team

4.0

Nov 19, 2024

Good place

Tax analyst

Recommend

CEO approval

Business Outlook

Pros

I believe the office space is amazing, good benefits for being an employee and of course depends on your team’s management how enjoyable the work is.

Cons

Sometimes is too big of a company, so some things might take longer to figure it out.

Booking.com Response

Hi, thank you for sharing your review here. We are glad to hear that you enjoy the office space and appreciate the benefits. We are committed to providing our employees with a rewarding career experience as we continue to invest in our training programs and improve our work processes. Therefore, we appreciate your feedback. Feel free to schedule a meeting with your manager to discuss ways to optimize ease of work. Thanks for being part of our journey, and we wish you continued success at the company. The Booking.com team

Viewing 568 - 570 of 7,608 Reviews

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