Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 19, 2024

6 Year Employee

It team lead

Recommend

CEO approval

Business Outlook

Pros

Good Benefits Excellent Working Environment

Cons

To many middle managers taking the decision making out of your hands

Booking.com Response

Thank you for your review. We are pleased to hear that you appreciate the workplace environment and benefits offered. However, your perspective on the management and the decision-making process is noted and appreciated. We encourage you to schedule a meeting with your manager to explore ways to involve more employees in that process. Thanks for being part of our journey, and we hope your overall experience at the company will improve soon. The Booking.com team

4.0

Nov 18, 2024

Great place to work but slow career growth

Lead product manager

Recommend

CEO approval

Business Outlook

Pros

Good Pay GOod WLB Great people to work with GOod expsore

Cons

Slow career growth Poor middle managers Low risk appetite

Booking.com Response

Hi, thank you for your feedback. It is great to hear you appreciate the work-life balance and colleagues at Booking.com. We understand that career growth and innovation are important, and we encourage you to share your thoughts with your manager or HR to explore potential improvements. The Booking.com team

4.0

Nov 17, 2024

Great company to work, especially for starters.

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great company that cares the development of each employee.

Cons

Employee turnover so high, it can be overwhelming tie to time.

Booking.com Response

Hi, thank you for your feedback. We are happy to hear that you value the = commitment to development at Booking.com. We understand that turnover can be challenging, and we encourage you to share any suggestions with HR or your manager on how we can better support employees during transitions. The Booking.com team

Viewing 571 - 573 of 7,608 Reviews

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