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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.0

      79% would recommend to a friend

      (7,605 total reviews)
      avatar

      Glenn Fogel

      69% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      2.0
      Nov 8, 2015

      Corporate Company

      Senior customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love Diversity, colleagues are wonderful.

      Cons

      No clear procedure, unrealistic goals, you can get written up without knowing it was something you could get written up for,pay is lousy.

      1.0
      Nov 6, 2015

      Good job if you are desperate

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fairly paid - Nice office in the city centre

      Cons

      - soul killing job - busy work that doens´t allow you to have relations with collegues except during the awful parties organized by the company - Team leaders seem to not respect and care about empolyees - fake atmosphere and niceness - for the managment customers are always right even if they are totally wrong or rude to you

      2.0
      Oct 9, 2015

      No recognition

      Cse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and atmosphere, really pleasant to come in the office to meet with your team member who can easily become lifetime friends. Very international.

      Cons

      Customer Service is becoming the cheap, filthy factory behind a well recognised luxury brand. Employees are more and more considered as numbers rather than individual with personalities and needs. Within CS again, office politics is the main point to work on to get career development, instead of focusing on achievement, facts and engagement towards the company. Benefits are slowly being cut down, targets and expectations are permanently being raised without giving the tools or the training to achieve them, and the compensation is WAY UNDER market.

      Viewing 562 - 564 of 7,605 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,155 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.