Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Mar 15, 2017

DO NOT WORK HERE!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

DO NOT WORK HERE!

Cons

This place is toxic, very passive aggressive political work environment, poor leadership, too much gossiping, no growth within the company unless you move to Amsterdam HQ, unprofessional co-workers/team leads/managers!

1.0
Mar 15, 2015
Recommend
CEO approval
Business Outlook

Pros

There are still some talented, intelligent, passionate people stuck here. I have met some of my best friends at this company. You get to travel to Europe once a year for the company holiday party. Can get you a WAY better job in the future, I would use this as a stepping stone to another company and nothing else!

Cons

So... I waited 2 years to write this review thinking that after a while I would be less angry and write a more neutral review of the company that I spent about 2 years with. However, the bad feelings are still so strong that I know I will be writing a very negative review of this company! Mainly, because NOTHING has changed! You guys really need to start reading these reviews and taking them seriously or the talented people that you keep tricking into working here won't be around to trick anymore! If you think you can get promoted and advance in your career here, think again! Unless, of course, you are best buds with upper management and get invited to family brunch on Sundays (that's right family). Meaning if you are not related to and/or at least the same ethnicity of management you will not get promoted. If you find yourself in the same boat I was in, e.g. not either of these things you better be prepared to brown nose. This company is ALL about quantity! Get more hotels on the site! That is their chant! Never mind the fact that the market is saturated and all that are left to acquire are small B&Bs and uncommon accommodations (what are these? - basically anything with a bed!). All about the almighty dollar, huh Booking? Speaking of dollars, you will make enough money to barely pay rent and you will stress about your bills every month! Thanks Booking! (NOT!)- Oh what's that another trip to Amsterdam where all the employees get deathly ill, sure that will make up for everything.... This company also loves to create new roles, which sounds great until they decide that they no longer need that position and just get rid of it! Oh yeah, that happened! Twice in about a 2 year span. At least when your position no longer exists you get out, but let's say that you are foolish enough to try to stay at this company. Of course, you can apply to a new position, but then you better not expect to make the same amount of money...oh yeah remember when I said that you barely make any money to begin with, well Booking would prefer to lessen your income by at least $10K! If this is not enough information to make you start considering other avenues to start a career, then take a look at the other 90 reviews on here that are all basically saying the same stuff.

1.0
Oct 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Free meals and some colleagues

Cons

I could go on and on about the issues the company refuses to face everyday and the ineptitude of management at addressing said problems. I decided not to as the company has already shown its true colours by having HR post a biased and rather humorous review. Please do scroll down and have a read! Needless to say, named review is beyond false and biased and it goes to show how unprofessional management really is. Sexual harassment is a real problem, despite it being brought up time and time again and managers being fired (some are still currently under investigation), HR had the audacity to call us "small minded few". Upon reading this, the majority of us found it outrageous, insulting and there's a general feeling of hopelessness as such bold statement should have never been made by an HR professional . HR is meant to be working hard to ensure integrity and yet we are being called small minded for bringing the sexual harassment issue up. It is demotivating and utterly disrespectful towards colleagues who had to endure and face frustration and sexual harassment. No one should go through this in the workplace. No company should have an HR department trying to blatantly cover up the truth and call us "small minded few" only because we had to courage to report unethical behaviour displayed in the office. That alone says a lot about the company. Stay clear of the London office.

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Booking.com Response
7y
Thank you for taking your time to share your thoughts with us. We feel the need to address some points made in this review that do not reflect our company's values. We take reports of sexual harassment and misconduct extremely seriously here. Every complaint is fully investigated and if it’s substantiated, we take appropriate actions. We hope you can understand that the results of ongoing investigations are kept confidential, but we are working on ways we can communicate updates and will never cover up the truth. Our people are important to us and we always strive to create an open workplace where everyone feels supported and included. We do not tolerate people calling colleagues "small-minded few" for bringing up important issues like sexual harassment. This goes against our values and will not be tolerated. As a Booking.com employee, we expect everyone to represent our values online as this reflects the company. Furthermore, our Regional HR Manager for Customer Service responsible for the UK & France is fully aware and would like to share that the "Human Resource Business Partner in London" position has been vacant since June 2018. Which led us to believe that this "HR" review with inaccurate information has not been left by someone from the HR UK team. Please know that the work you do on the customer service team is extremely valuable to us. We’d like you to continue to give us your feedback so we can keep looking for ways to improve. We hope you’ll consider sharing your experience at one of our voluntary Listening Workshops. They are facilitated by a group of consultants who will guarantee objectivity and help build a bottom-up action plan, focusing on the importance of human approaches and behaviour that fit our values. With the management team, we want to commit to improving and will continue to listen to feedback and adjust positively as often as we can. Your feedback helps us improve the Booking.com experience for all of our employees. Many thanks, The People Team at Booking.com
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