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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,608 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Mar 9, 2018

      Good at face value, cracks below the surface

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Headlines attract a lot of people i.e. free breakfast, perkbox, competitive salary's etc. - Product and engineering organisations generally run well and you are given a lot of autonomy around decision making.

      Cons

      The 'basic' benefits that bigger corporates have been doing for years simply do not exist. Sick pay, for instance, you don't get paid for the first 3 days and then it is capped at a maximum of 10 days of paid sick leave for the year. This encourages a culture of coming in sick, which is exacerbated hugely by the air-conditioned offices. No real benefit that rewards loyalty within the company

      avatar
      Booking.com Response
      8y
      Hi and thank you for your feedback although I am clearly disappointed by your rating. Your feedback is very benefits focussed rather than what a great place we are to work, how you can develop your career in a fast growing financially successful business and the potential for learning and development. However, your feedback is useful. We have dramatically improved our terms and conditions over the last 3 years. So things like salary, Perkbox and free / discounted food are important and I'm glad you recognise this. With regards to sick pay, we have had this feedback for a while and are working on this as we speak. Our holiday benefit is competitive and our pension is not lagging behind the market. We match employee contributions up to 6%. I'm sure you'll find organisations that offer more but I can show you plenty that offer less as well. We are entering the pay review time of year, let me know what you think after that. Thanks Ryan
      3.0
      Feb 13, 2018

      Going backwards & about to be swallowed up into Booking.com

      Product
      Recommend
      CEO approval
      Business Outlook

      Pros

      - According to some it has been a great place to work and develop for years. - Personal development and benefits are taking higher priority than ever before - Booking.com investment / involvement could offer great opportunities and experiences. - Some great people who still care

      Cons

      - Promotions based on promises and prayers rather than achievements / skills. - Culture has taken a big hit recently with losing longer term employees. - Departmental communication is awful within certain areas (specifically Product). - LT members aren't able to recite the company values, let alone live by them. - Career paths have been drafted and shared, but the business has ignored those that didn't automatically fit on the new path. With no alignment to existing roles how can they develop / progress? - Targets are unbelievable and not achievable. The teams apparently set their own targets (but these aren't agreed until high enough). Gone has the days of the carrot, welcome to the days of the pointy stick - Lack of consistency, LT members saying one thing then expecting another.

      avatar
      Booking.com Response
      8y
      Hi and thanks for your review, whilst I am disappointed in some of the things you have said, I welcome your feedback. As you are from within the product organisation, you will know that we have recently completed a pulse survey across your team to see how you and your colleagues are feeling and flush out some of these issues. For example, we know that there has been some noise around the brand new competency framework and career paths that we have launched (which you have referred to). To be honest, this is the first time we have had the clarity of this structure and the aim is to provide more transparency and more opportunity for people to develop their careers and understand their development areas. This is in fact the absolute opposite of promotions based on promises and prayers! I think the structure and process is good and will actually alleviate many of the concerns you have raised. Having said the above, I would also say it is true that this year we have really mucked up the communication around this process. The intent was nothing but good, but we did not do a good enough job across the team of explaining what was happening and how it was working. I can only apologise for this and assure you that we have recognised this and already held a retrospective to see what we can learn and how we can do it better going forward. As I say I think the actual framework and process is good. So we will fix that. This weekend, I shall be reading the results of the pulse survey and over the next couple of weeks, will be working with the Product team leadership and you will see the results but more importantly what we have planned to respond. I would welcome your thoughts once we've done that. I do agree that learning and development has really moved forward this year and I hope you enjoy the LinkedIn learning platform that we launched yesterday. My aspiration is that we can show you that we are a great place to work. All the best Ryan
      3.0
      Jan 25, 2018

      Needs improvement and could be phenomenal!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Booking.com really helped me to develop as a person and gain some great experience. I learned quite a bit and am very thankful for that. Great coworkers, nice benefits (commuter stipend, cell phone reimbursement, gym reimbursement, etc), amazing holiday party (BAM). Ability to meet people from all over the world working in different Booking offices. Great office spaces-awesome locations and beautiful. Fun events. Booking says they care about you personal development which is great-but check my point below.

      Cons

      Limited growth potential-after learning as much as you can, there really isn't much else to gain. LOW salary (very depressing). Managers definitely play favorites. Almost all of the managers I came across should not manage people-they are just managers because they've been at the company a long time. Meetings all the time. Booking says they care about your personal development, but actually don't care. Your managers will speak with you and ask you to improve every quarter. You have to come up with something new every time.

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      Glassdoor has 9,159 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.