Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Nov 8, 2017

It's an ok Job.

As executive

Recommend

CEO approval

Business Outlook

Pros

Great benefits package, free lunches and monthly party. You can easily find new friends as people are generally nice.

Cons

- Management. - Career progression is almost inexistent. - They expect you to reach targets even when there's no inbound.

Booking.com Response

Thank you for leaving this review. We’re also sorry to hear about your struggles with career advancement and management. We’re continuously looking at employee management to ensure our managers are fair and consistent in their team assessments, and so our people can see their future with the company. Though you’re no longer with us, please know you’ve provided helpful feedback as we continue to improve our employee experience. Many thanks, The People Team at Booking.com

3.0

Oct 13, 2017

Senior

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good place to work. Amazing colleagues

Cons

If you want to get a promotion - make a friendship with right people

1.0

Sep 23, 2017

Ridiculous Targets. Management who are two faced.

Sales agent

Recommend

CEO approval

Business Outlook

Pros

The Multi-culteral experience of meeting wonderful people from all over the world.

Cons

Management sla g off their staff on an almost daily basis - who ever replies to this review will claim they don't but you can hear it yourself while working there. The targets in the time I was working in the sales department were unreachable - they start you off on a lower target which sounds great - until you find they then give you the bottom of the barrel quotes to chase. The turnover rate is ridiculously high and the pay is ridiculously low!

Booking.com Response

Hi and thank you for your review, although I was disappointed to read it and see how you were feeling. I am certainly not going to say that problems never arise across the business, we have more than 1600 people and sometimes people behave in a way that is less than ideal. What I can say, is that if we hear of issues that you describe we will follow it up, investigate and do what we need to do to improve. In this case, whilst I clearly don't know the specifics of your situation, I have already forwarded on your comments to the senior CS management team to see what we can learn and how we can improve. With regards to your comments on turnover, our retention rates are improving all the time, across the business and even on Glassdoor 83% of colleagues say that they would recommend us to a friend. I am sorry that you would not fall into this group but I wish you all the best for the future. Ryan

Viewing 628 - 630 of 7,608 Reviews

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